We realize circumstances occasionally arise which are completely out of one’s control. We understand.
Call the salon and notify the front desk if you will be arriving late for a scheduled appointment.
Clients who arrive late for their appointments will be accommodated in-between other clients if possible or rescheduled.
We require 24-hour notice.
Canceling an appointment with less than 24-hour notice on more than one occasion will be charged a cancellation fee of $25.
We require a card on file after the first No Show.
Second No Show will be charged 50% of booked services.
No Show on more than one occasion must pre-pay, in full, for future services
Hairvine does require a deposit in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.
Will be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange (pending approval)
If you are not satisfied with your color and cutting service, please call to schedule a complimentary redo within 7 days. The re-do policy doesn’t cover a complete change in style or color.
Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon