Late Arrivals

Call the salon and notify the front desk if you will be arriving late for a scheduled appointment.

Clients who arrive late for their appointments will be accommodated in-between other clients if possible or rescheduled.

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Cancellation

We require 24-hour notice.

Canceling an appointment with less than 24-hour notice on more than one occasion will be charged a cancellation fee of $25.

 

No Show

We require a card on file after the first No Show.  

Second No Show will be charged 50% of booked services.

No Show on more than one occasion must pre-pay, in full, for future services

 

Deposits

Hairvine does require a deposit in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.

 

Product Returns

Will be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange (pending approval)

 

Services

If you are not satisfied with your color and cutting service, please call to schedule a complimentary redo within 7 days. The re-do policy doesn’t cover a complete change in style or color. 

  Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon